Unity Tech Solution · Jordan
Technology That Connects. Solutions That Move Business Forward.
From customer experience operations to intelligent business systems and digital solutions, UTS empowers businesses with the technology and services they need to grow.
Who we are
One partner for the conversations, the systems and the digital channels that keep your business moving.
Most businesses manage customer service, point-of-sale technology and their online presence with separate vendors that rarely talk to each other. UTS brings them together. We operate customer communication, deploy and support business systems, and build the digital products that connect them — so every order, call and transaction moves through one coordinated operation.
Customer Communication
Inbound calls, support, orders and complaints handled with care and consistency.
Business Systems
POS, infrastructure and networks that keep branches and teams running.
Digital Solutions
Websites, ordering platforms and software built to integrate, not to sit alone.
Core solutions
Three disciplines. One connected operation.
Engage UTS for a single service or the full ecosystem — every solution is designed to plug into the others.
- 01Call Center SolutionsInbound call handling, customer support, order taking, complaint management and branch coordination — with quality assurance and reporting built in.
- 02IT & POS SolutionsPoint-of-sale systems for restaurants and retail, hardware and software, IT infrastructure, networking and responsive technical support.
- 03Digital SolutionsCorporate websites, e-commerce, online ordering platforms, mobile apps, dashboards and custom software — integrated with your POS and operations.
Call center operations
Every customer conversation, handled like it matters.
UTS manages the daily flow of customer interactions on your behalf — answering, taking orders, resolving issues and coordinating with your branches — while you keep full visibility through structured quality review and reporting.
- Inbound call center and customer support
- Order taking, processing and branch coordination
- Complaint management with clear follow-up
- Quality assurance, performance monitoring and reporting
IT & POS ecosystem
The system at the center of every sale.
We supply, configure and support POS hardware and software, and the infrastructure around it, so sales, orders, branches and online channels work from one source of truth. Select a connection to see how it fits.
Connected to the POS
Sales Management
Every transaction is recorded centrally, giving managers a consistent view of sales across shifts and locations.
Digital solutions
Digital products built to plug into real operations.
A website or app is only as useful as what happens after the click. UTS designs and builds digital products that connect directly to your POS, your branches and your customer service team.
- Corporate websites
- E-commerce
- Online ordering
- Web applications
- Mobile apps
- Business dashboards
- Custom software
- API & POS integration
Why UTS
Built to remove the gaps between vendors.
The value of UTS is not any single service — it is how they work together.
- 01
One accountable partner
Operations, systems and digital channels under one relationship and one point of contact.
- 02
Integrated by design
Solutions are planned to exchange data — online orders, POS and branches stay in sync.
- 03
Built for Jordan
Shaped around the way businesses in Jordan sell, deliver and serve their customers.
- 04
Operational thinking
We design technology from the perspective of the people who run the front line every day.
- 05
Visibility you can act on
Quality review, monitoring and reporting so decisions rest on clear information.
- 06
Grows with you
Start with what you need today and extend to new branches, channels and services.
Our workflow
A clear path from first conversation to steady operation.
Discover
We learn how your business runs today — customers, channels, branches and systems.
Design
We propose the right combination of operations, technology and digital solutions.
Deploy
We set up systems, integrations and teams, then test them against real scenarios.
Operate
We run and support the solution day to day, with defined communication.
Improve
We review quality and performance with you and refine what needs to change.
Industries we serve
Designed around how your industry works.
Different businesses face different pressures. Choose your industry to see how UTS fits.
Restaurants & Food Service
Peak-hour orders, multiple branches and delivery channels that must stay in sync.
What we see
- Phone, online and delivery orders arriving through different channels
- Orders that must reach the correct branch quickly and accurately
- Consistent customer service during peak hours
How UTS helps
- Restaurant POS configured for dine-in, takeaway and delivery
- Online ordering integrated directly with the POS
- Call center order taking with branch coordination
Retail & Commerce
Fast checkout, accurate sales records and dependable store technology.
What we see
- Checkout that must stay fast and dependable
- Sales visibility across stores and staff
- Technical issues that interrupt trading
How UTS helps
- Retail POS hardware and software
- Sales management with centralised records
- Technical support, networking and IT infrastructure
E-commerce
A storefront, customer care and operations that behave like one system.
What we see
- Customers expecting fast, informed answers
- Order status questions and complaints to resolve
- Storefronts that must connect with stock, sales and fulfilment
How UTS helps
- E-commerce website design and development
- Customer support and complaint management
- API integrations with existing business systems
Corporate Businesses
Professional customer communication and dependable internal technology.
What we see
- A professional, consistent voice for every customer contact
- Internal systems that need to work together
- Reliable infrastructure for teams and offices
How UTS helps
- Customer service outsourcing with quality assurance
- Business dashboards and custom web applications
- IT infrastructure and networking solutions
Service Companies
Bookings, inquiries and follow-ups managed without dropped requests.
What we see
- High volumes of inquiries and requests
- Follow-ups that slip between teams
- Little visibility into service performance
How UTS helps
- Inbound support and request handling
- Performance monitoring and reporting
- Custom software to manage requests and workflows
Technology integration
Follow one order through a connected business.
This is the ecosystem UTS builds: an order placed online reaches the POS, routes to the right branch and is tracked to completion — without re-typing, phone relays or lost tickets.
Stage 01
Customer
A customer browses the menu on their phone and places an order in a few taps.
Illustrative example of an integrated order flow.
Start a conversation
Let’s build the operation your customers deserve.
Tell us where you are today. We’ll recommend the right mix of call center, POS, IT and digital solutions — no obligation.